Terms of Service | My Wild Craft

All commissions begin with a formal quote request submitted via our official application form. Submission of a request does not guarantee acceptance. We reserve the right to decline any commission for any reason, including, but not limited to, queue capacity, complexity, artistic non-fit, or safety concerns regarding the character design (e.g., designs promoting hate or illegal activities).

Design Changes and Alterations

• Once the final quote is accepted and the initial down payment is made, the final design references are considered **locked**.
• We will provide progress photos at key milestones (e.g., head base completion, furring progress). The client has 72 hours to review and provide feedback on these photos before work continues.
• Minor alterations during the construction process may be allowed at our discretion and without charge.
• Major design changes requested after fabrication begins (e.g., changing colors, adding components) will incur a change fee** and may significantly delay the estimated completion timeline. The fee must be paid before the change is implemented.

Timeline: Estimated completion dates are provided upon acceptance. These are **estimates only** and are subject to change due to unforeseen material delays, artist health, or queue adjustments. We will communicate any substantial delays promptly.

A non-refundable down payment is required to formally secure your commission slot and allow us to purchase necessary, unique materials. No physical work will commence until this payment is successfully processed and cleared.

Payment Structure and Methods

We accept payment via installment plans through secure processors (e.g., PayPal, Stripe) unless otherwise agreed. The standard structure is:

• **30% Non-Refundable Down Payment:** Secures slot and covers design/administrative time.
• **Remaining Balance:** Split into milestones, typically 35% upon approval of the head base/padding, and the final 35% prior to the final review and shipping.
• Payments must be made within **14 calendar days** of an invoice being issued.

Client-Initiated Cancellation

If the client chooses to cancel the commission at any stage:

• The **30% down payment is retained** by My Wild Craft to cover opportunity cost, design work, and administrative overhead.
• Any payments made *beyond* the initial 30% down payment may be refunded, minus the documented cost of materials already purchased specifically for your project.
• Completed suit components will remain the property of My Wild Craft for resale or reuse.

Non-Payment/Abandoned Commissions: If any installment payment is not received within **60 days** of the invoice date, and the client has not responded to multiple communication attempts, the commission will be considered **abandoned**. All funds paid to date will be retained, and the completed/partially completed fursuit will be finished and sold by My Wild Craft.

The client retains the **Intellectual Property (IP)** of their original character design. My Wild Craft retains the **creative rights** over the physical artwork (the fursuit) and all photographs and videos of the final product.

My Wild Craft' Rights

• We retain the right to use photos and videos of the completed suit for all promotional purposes, including our website, social media, advertisements, and portfolio without further compensation to the client.
• We retain the right to sell or reuse components/patterns developed during the process (e.g., base molds, general construction patterns) for other commissions, provided they do not infringe on the client's unique character design IP.

Client Responsibility

The client warrants that they hold the necessary rights to the character design they are commissioning. My Wild Craft is not liable for any infringement claims arising from the client's provided character design or concept art. The client agrees to indemnify and hold My Wild Craft harmless against any such claims.

We stand by the quality of our craftsmanship and materials. Upon receiving your suit, we require you to notify us of any issues within 7 days. Beyond this initial inspection period, our warranty applies.

Limited Warranty (90 Days)

We offer a **90-day limited warranty** beginning on the date of delivery. This covers defects in craftsmanship, such as seam failure, detached eyes, or major zipper malfunctions, provided the damage is clearly not due to misuse or improper care.

Exclusions and Repairs

• The warranty **does not cover** damage from improper washing, pet damage, excessive heat, rough handling, dropping/impact, or cosmetic wear and tear.
• Any modifications or repairs attempted by the client or a third party will **immediately void** the warranty.
• The client is responsible for **all shipping costs** related to warranty repairs.
• After the 90-day period, or for non-warranty related damage, repairs will be quoted at our current hourly rate plus the cost of materials.

The client must strictly follow the **Fursuit Care Guide** provided with the suit. Failure to adhere to the cleaning and storage instructions may void the limited warranty.

The price quoted to the client for the creation of the fursuit is strictly for the fabrication labor and materials. **Shipping, full insurance coverage, and any applicable customs duties or taxes are NOT included in the commission quote price.** These costs are the sole responsibility of the client and will be calculated and invoiced separately once the suit is complete and ready to ship.

Insurance and Liability

• All fursuits are shipped with **full insurance coverage** for the value of the completed commission. The cost of this insurance is included in the final shipping invoice.
• Once the package is accepted by the shipping carrier, **My Wild Craft is no longer responsible** for delivery delays, theft, or package handling. The client must file any claims for lost or damaged packages directly with the shipping carrier. We will provide all necessary documentation to assist in this process.

International Orders and Customs

• The package will be declared at its **full and actual value**. We will not undervalue commissions to avoid customs fees. This practice is illegal and voids the shipping insurance.
• The client is **solely responsible** for all applicable import taxes, VAT, duties, and customs fees imposed by their country's government. These charges are collected by the shipping carrier upon delivery and are not included in the payment made to My Wild Craft.
• Refusal to pay customs duties or taxes resulting in the return of the package will require the client to pay additional return shipping fees and a new invoice for reshipment. No refunds will be issued for abandoned packages.

We expect professional and respectful conduct from all clients throughout the commissioning process. This agreement is a binding contract, and we reserve the right to terminate it under specific circumstances.

Termination for Misconduct

• If the client engages in harassment, threats, or abusive language towards the artist or staff, the commission will be **immediately terminated**.
• In the event of termination due to misconduct, the commission will be treated as a **Client-Initiated Cancellation** (Section 2), meaning the 30% down payment is retained, and the remainder is subject to material costs.

General Liability

The client acknowledges that fursuits are custom-made costumes and agrees to use the suit responsibly. My Wild Craft is **not liable** for any injury, accident, or property damage sustained by the client or a third party while wearing or handling the costume. The suit is worn at the owner's risk.